Frequently Asked Questions
What is your Return/Exchange Policy?
Refer to our Refund Policy.
The item I wanted is out of stock. Will it be restocked soon?
While we try to restock inventory of our products, some items are cycled out by our vendors and replaced with new styles. Feel free to contact us by phone to check if the item will become available again.
How much does it cost to shape my cowboy hat?
Any cowboy hats purchased from our store can be shaped free of charge. Leave a note under SPECIAL INSTRUCTIONS FOR SELLER in your cart before checking out and we will contact you for details on how you would like your hat to look. Or visit us in-store for the free service.
Looking to visit us in-person and have a hat purchased at another store? Hat shaping is done quickly and only costs $20.
My felt hat is dirty. Does your store offer cleanings?
We do offer cleanings for felt and wool hats! Felt and wool hats become dirty with use. Our price for cleaning felt and wool hats starts at $20, depending on the extent of work required on your hat. We currently only offer this service in-store at our Mesa location. Please note that for same day pickup your hat must be dropped off before 1pm. Otherwise, you can expect your hat to be ready for the next day.